Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Store your wooden chess set away from direct sunlight and in an area with balanced humidity. As the wood is not UV-resistant, it should be kept indoors only. The recommended temperature range is 54°F (12°C) to 77°F (25°C).
Keep the product away from heat sources or any surface that emits direct heat.
To maintain its shine, clean gently with a dry, soft, lint-free cloth to remove any dust or smudges.
Customers can place a cancellation request only before the order is prepared for dispatch. Although we cannot guarantee cancellation in every case, our team will do its best to process your request as quickly as possible.
Once the order has been packed or shipped, cancellation is no longer possible. However, customers can choose to return or exchange the item after it is delivered, following our return policy.
In cases of customer-initiated cancellations or refunds for remote delivery locations, the entire amount paid will be refunded to the buyer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
After we properly inspect the item, we will issue a refund less the shipping costs of shipping the item originally to the customer. If any duty / taxes have been paid by Boss Handicrafts to government of the importing country, that would also be deducted from refund.
You may request a return in the following situations:
Change of Mind:
If you ordered the wrong item, it doesn’t meet your expectations, or you no longer wish to keep it.
Product Issue:
If the product received is faulty, damaged during shipping, or not the correct item as per your order.
We offer a 3-year warranty on all chess pieces purchased from Boss Handicrafts.
We make every effort to ensure that the products you receive are in perfect condition. However, in exceptional cases, the following issues may occur:
The product may have been damaged during shipping.
There could be a defect from manufacturing.
You might receive an incorrect item by mistake.
If any of the above situations occur, we will replace the product free of charge.
We reserve the right to inspect and assess all claims before issuing a replacement or refund.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if there are manufacturing defect or damage. If you need to exchange it for the same item, send us an email at bosshandicrafts@gmail.com and send your item to: J-18/79, Gali No.1, Abadi Kot Mit Singh, Opp. Sawek Gym, Amritsar- 143001.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: J-18/79, Gali No.1, Abadi Kot Mit Singh, Opp. Sawek Gym, Amritsar- 143001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at bosshandicrafts@gmail.com for questions related to refunds and returns.
