Refund and Returns Policy

Last updated: August 6, 2026

This Refund & Returns Policy forms part of our Terms and Conditions and should be read alongside them: Terms & Conditions.

Please review this policy before placing an order. It applies to every order on Boss Handicrafts.

Overview

Our refund and returns policy lasts 30 days from the date of purchase/delivery (whichever applies to your order). If 30 days have passed, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

If you are requesting a refund or exchange, please make an unboxing video when you open the package. This helps us validate claims quickly and accurately.

When you can request a return

Change of mind

If you ordered the wrong item, it does not meet your expectations, or you no longer wish to keep it (within the 30-day window and eligibility rules above).

Product issue (Boss / carrier fault)

If the product received is faulty, damaged during shipping, or not the correct item as per your order.

How refunds are processed

A refund starts only after your return parcel is received at our warehouse and inspected / validated.

We receive your return parcel.
We inspect and validate the item (condition, contents, eligibility).
We email you to confirm receipt and whether the refund is approved or rejected.
If approved, we process the refund within 7 business days after validation/approval.

Refunds are issued to the original payment method where possible. Bank/card timelines after we process the refund may vary by your bank or payment provider.

What we refund & what we deduct

Change-of-mind / customer-initiated returns

After validation, we refund the product amount with these deductions (if applicable):

Original outbound shipping charged on your order is deducted from the refund
Any import duties / taxes that Boss Handicrafts has already paid to the government or authorities of the importing country are deducted from the refund

We do not charge a separate restocking fee.

Product issue / Boss fault (faulty, damaged in transit, or wrong item)

If the return is approved because of a product issue caused by damage in transit, manufacturing defect, or incorrect item sent:

We refund the product amount
We also refund shipping charges related to that order (outbound shipping paid by you, where applicable)
Return shipping for these approved Boss-fault cases is covered or reimbursed as confirmed by our support team

We will confirm the exact refund amount by email after inspection.

Cancellation policy

Customers can place a cancellation request only before the order is prepared for dispatch. We cannot guarantee cancellation in every case, but our team will do its best to process your request quickly.

Once the order has been packed or shipped, cancellation is no longer possible. You may still request a return or exchange after delivery under this policy.

For eligible customer-initiated cancellations before dispatch (or refunds we approve for remote delivery locations where applicable), the amount paid will be refunded as confirmed by support.

Warranty & replacement

Chess pieces: 3-year free replacement guarantee for manufacturing defects, cracking, or issues in craftsmanship or materials under normal use.

Chess boards, wooden storage boxes, and travel chess sets: 6 months guarantee against manufacturing defects (cracking or warping).

Damage in transit must be reported within 48 hours of receipt, with clear photos/videos and proof of purchase.

If a product is damaged during shipping, has a manufacturing defect, or you receive an incorrect item, we will replace it free of charge when the claim is validated.

To start a warranty or replacement claim: contact us with proof of purchase and clear photos or videos of the issue. An unboxing video strongly helps validation.

Product care guidelines

Store your wooden chess set away from direct sunlight and in an area with balanced humidity. As the wood is not UV-resistant, keep it indoors only. Recommended temperature range: 54°F (12°C) to 77°F (25°C).

Keep the product away from heat sources or any surface that emits direct heat.

To maintain its shine, clean gently with a dry, soft, lint-free cloth to remove dust or smudges.