FAQs

How does Boss Handicrafts create a better chess experience?

At Boss Handicrafts, we want to support our Indian artisans. We believe a truly exceptional chess experience goes beyond just the game itself. We elevate it by offering antique and high-quality chess pieces that are much more than mere playing tools; they are meticulously crafted from exotic woods and fine metals, transforming each one into a true work of art.

Our dedication to precision and aesthetic excellence ensures that every piece is carefully sculpted down to the smallest detail. This obsessive attention to detail not only results in visually stunning and unique chess sets, but also enhances the tactile experience, making each move a pleasure. When you choose a set from Boss Handicrafts, you’re not just acquiring a game; you’re investing in a cherished masterpiece that embodies heritage, artistry, and an unparalleled level of craftsmanship, making every game a richer, more meaningful engagement.

We are the manufacturer of chess for more than 35 years, since 1989.

Trusted by 35,000+ Retailers – Our craftsmanship speaks for itself—shopkeepers around the world rely on our quality.

3 Years Warranty with free Replacement. We stand by our products with a no-questions-asked replacement guarantee.
Cash on delivery within India. Convenient and secure payment options.

Master craftsmanship– Every chess set is hand-carved by skilled artisans with attention to detail, using traditional methods passed down through generations.

At Boss Handicrafts, we specialize in antique and high-quality chess pieces, meticulously crafted from exotic woods and fine metals. Every piece undergoes a detailed sculpting process, ensuring even the smallest details are perfected, transforming them into true works of art. Our unwavering dedication to precision and aesthetic excellence guarantees that each set we offer is more than just a game; it is a masterpiece to be cherished for generations.

Yes, Even if the chess pieces are out of stock, you can back-order them. We’ll start with the manufacturing as soon as possible to ensure that you get the timely delivery. Or you can contact 7888463454, email – bosshandicrafts@gmail.com.

In standard shipping it will take 7-10 days and in exclusive shipping 3-4 days. Know more.

Yes, we absolutely can! We offer custom design services for your chess pieces, ensuring they perfectly match your vision for an even better gaming experience.

We accept a variety of secure payment methods for your convenience. You can complete your purchase using PayPal, Credit Cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Phonepe, Paytm, and several other options.

It is absolutely safe to using your Credit or Debit card at Boss Handicrafts is absolutely safe and secure. We are committed to protecting your privacy; all your payment details and personal information are fully encrypted, ensuring your data remains confidential and secure.

Yes, at Boss Handicrafts, Cash on Delivery (COD) is an available payment option. Know more.

Upon successful placement of your order, our support center will initiate a confirmation call for validation. Please note that if this confirmation call goes unanswered, we reserve the right to cancel the order.

Payment for your order is due in full upon receipt of the product. The package may only be opened once the complete payment has been made. Kindly be advised that partial orders cannot be delivered.

No , there is no extra charge. All charges are included in price quoted on products.

Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, if 30 days have elapsed since your purchase, we are unable to offer a full refund or exchange.

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

If you are requesting a refund or exchange, please ensure you make an unboxing video of the product at the time of opening the package. This helps us validate your claim quickly and accurately.

No, Personalised items cannot be returned.

We’ve made it easy for you to view and update your account and orders any time through “My Account”. “My Account” allows you complete control over your transactions at Bosshandicrafts. You can

  • manage/edit all your personal data like address, phone numbers, email ids
  • change your password

We’ve made it easy for you to view and update your account and orders any time through “My Account”. “My Account” allows you complete control over your transactions at Bosshandicrafts. You can

  • manage/edit all your personal data like address, phone numbers, email ids
  • change your password

Once your payment has been successfully made, your order is processed internally (and immediately). Bosshandicrafts will send a confirmation mail for your order, to the email address registered with your Bosshandicrafts order/account. In this mail, you will be provided with an Order ID for your reference, the SKU of the item/s you have ordered and an expected time of delivery.

You can call us or email us at bosshandicrafts@gmail.com   to cancel your order. Please note that the order can only be cancelled before shipping.

How are items packaged?

All items are carefully packaged in our warehouses – so as to avoid any form of damage. We take great pride in our packaging which ensures the package is water proof with plastic wrap and fragile items are safely secured with triple packing of cardboard then litlon foam sheet and bubble wrap.

Contact us – 7888463454

Email – bosshandicrafts@gmail.com

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